Information Hub

Frequently Asked Questions

• How can I become a DVA registered provider?

  There are several pathways to becoming a registered DVA health provider, please see the following pages for specific information:

  Becoming a provider - https://www.dva.gov.au/providers/become-dva-health-care-provider

  Hospitals - https://www.dva.gov.au/providers/health-programs-and-services-dva-clients/hospitals-and-day-procedure-centres

  Provider Programs - https://www.dva.gov.au/providers

• Information about the CVC Program for Providers

  Guide for General Practice https://www.dva.gov.au/sites/default/files/2022-02/cvc-guide-gp.pdf

  DVA CVC home page https://www.dva.gov.au/providers/health-programs-and-services-our-clients/coordinated-veterans-care

  Social assistance https://www.dva.gov.au/health-and-treatment/work-and-social-life-programs/work-and-social-support/coordinated-veterans-care

• Information about the CVC Program for Veterans

  Information for veterans https://www.dva.gov.au/health-and-treatment/injury-or-health-treatments/health-services/coordinated-veterans-care-cvc

• Community Care and Support Programs

  Community Nursing program - https://www.dva.gov.au/providers/health-programs-and-services-dva-clients/community-nursing

  Rehabilitation Appliances Program (RAP) – Schedule, Guidelines, Modifications and Forms - https://www.dva.gov.au/providers/health-programs-and-services-dva-clients/rehabilitation-appliances-program

  Veterans’ Home Care (VHC) Program - https://www.dva.gov.au/providers/health-programs-and-services-dva-clients/veterans-home-care/get-veterans-home-care-client

  Wellbeing programs - https://www.dva.gov.au/health-and-treatment/work-and-social-life-programs/wellbeing-and-support

• Support for carers

  Information regarding the available support for carers can be found in the following links:

  Carer Awareness Training Package - https://www.dva.gov.au/providers/find-course-or-research-advice/carer-awareness-training

  Information for carers - https://www.dva.gov.au/newsroom/vetaffairs/vetaffairs-vol-35-no4-summer-2019/supporting-our-carers

  Respite care - https://www.dva.gov.au/health-and-treatment/care-home-or-aged-care/services-support-you-home/respite-care

• Information on Veterans' mental health

   

  Evidence Compass - https://www.dva.gov.au/documents-and-publications/evidence-compass

  Mental health care - https://www.dva.gov.au/health-and-treatment/injury-or-health-treatments/mental-health-care

  Mental health support services - https://www.dva.gov.au/health-and-treatment/injury-or-health-treatments/mental-health-care/mental-health-support-services

  The Right Mix – alcohol management - https://www.openarms.gov.au/resources/apps-and-online-resources/right-mix-app 

  Open Arms – Veterans and Families Counselling - https://www.openarms.gov.au/

• Notes for providers

  Notes for providers

  Allied health

  Community nursing

• How to lodge claims for payment under the CVC Program

  Services Australia – https://www.servicesaustralia.gov.au/health-professionals?context=60090

  How to claim – Webclaim – https://www.dva.gov.au/providers/fees-and-payments/use-dva-webclaim

  Medical software vendor files – https://www.dva.gov.au/providers/fees-and-payments/historical-software-vendor-files

  Providers' fee schedules – https://www.dva.gov.au/providers/fees-and-payments/fees

• General DVA Information

  DVA Health Cards – https://www.dva.gov.au/providers/what-you-need-know/what-dva-health-card-covers

  DVA Provider News – https://www.dva.gov.au/providers/provider-news

  DVA website – www.dva.gov.au

  Forms – https://www.dva.gov.au/about-us/forms

  National Health Services Directory – https://www.healthdirect.gov.au/

  Online Training – https://www.dva.gov.au/providers/find-course-or-research-advice/training-resources

• Pharmaceutical Information

  Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) – https://www.dva.gov.au/providers/what-you-need-know/rules-providers/rules-pharmacists

  Veterans' medicines advice and therapeutics education services (Veterans’ MATES) – Information, Resources, Professional Development and News  – https://www.dva.gov.au/providers/health-programs-and-services-dva-clients/veterans-mates

  Dose Administration Aid (DAA) Service – Booklets, Brochures and Forms – https://www.dva.gov.au/about-us/dva-forms/dose-administration-aid-daa-service-vsmr

• Transport for Veterans

  Travel for Treatment – https://www.dva.gov.au/health-and-treatment/local-or-overseas-medical-care/travel-treatment

  Veterans’ transport for health providers – https://www.dva.gov.au/providers/what-you-need-know/veterans-transport-information