The Department of Veterans’ Affairs Coordinated Veterans' Care (CVC) Program uses a proactive approach to improve the management of participants’ chronic condition and quality of care. CVC is a team-based program where the participant, a General Practitioner (GP) and a nurse coordinator (NC) work together to develop a plan to meet the health needs of the participant and manage their ongoing care. CVC is a program for Gold Card holders, including veterans, war widow/widowers and dependents with chronic conditions and complex care needs who are most at risk of unplanned hospitalisation. The Program promotes health literacy, self-management and emphasises best practice coordination of care through a person centred approach.
GPs are paid to support Gold Card holders on the CVC Program through the provision of ongoing, comprehensive and coordinated care with the assistance of a nurse coordinator.