Coordinated Veterans' Care (CVC) Program

The Department of Veterans’ Affairs Coordinated Veterans' Care (CVC) Program uses a proactive approach to improve the management of participants’ chronic condition/s and quality of care. The CVC Program is a team-based program where the participant, a General Practitioner (GP) and a care coordinator (usually a practice nurse) work together to develop a plan to meet the health needs of the participant and manage their ongoing care. The CVC Program is for veterans with complex care needs who are at risk of unplanned hospitalisation, and who hold either:

• a Veteran Gold Card and have one or more chronic health condition/s, or
• a Veteran White Card and have a DVA-accepted mental health condition

The program promotes improved health literacy and self-management of conditions, and emphasises best practice coordination of care through a person centred approach.

GPs are paid to support Gold Card and White Card holders enrolled in the CVC Program through the provision of ongoing, comprehensive and coordinated care with the assistance of a care coordinator.